SHIPPING POLICY
United States– Free Shipping
Delivery time: 2–9 business days
Express delivery: 2–4 business days
Europe – Free Shipping
Delivery time: 2–12 business days
Rest of the World – Free Shipping
Delivery time: 8–16 business days
Your order means a lot to us. That’s why we offer safe and reliable shipping options for every item.
Return Policy
At AURELÉA, we strive to ensure that all of our customers are completely satisfied with their purchase. However, we understand that there may be situations where a return is requested. Therefore, we apply the following conditions:
General Return Conditions
• Returns can be requested within 14 days of receiving your order.
• Items must be unused, unworn, and in their original condition.
• Return shipping costs are the responsibility of the customer, unless the item is defective or an incorrect product was delivered.
Exceptions
• Items purchased during sales, promotions, or special discount events are not eligible for a full refund.
• For these items, we offer a partial refund of 65% of the purchase amount, while you keep the products.
• This way, you avoid unnecessary return shipping costs and still get to enjoy your jewelry.
Defects or Issues
If your product arrives damaged or defective, please contact us immediately at support@aurelea.us. We will always ensure that you receive an appropriate solution.
Orders from AURELÉA are shipped via DHL & PostNL. You will receive a Track & Trace number via email as soon as your order has been dispatched.
